STRICT AFTERCARE POLICY

WE PRIDE OURSELVES IN OUR METICULOUS APPLICATION OF EYELASH EXTENSIONS TO ENSURE YOUR NATURAL LASHES ARE NEVER COMPROMISED OR DAMAGED. WE REQUIRE ALL CLIENTS TO FOLLOW OUR AFTERCARE AND KEEP YOUR LASHES CLEAN AT ALL TIMES.

PRIOR TO ALL NEW SETS AND INFILLS WE WILL BE CLEANSING YOUR LASHES WITH A LASH SHAMPOO. 

CANCELLATION POLICY
IF YOU HAVE PAID A DEPOSIT ONLINE AT THE TIME OF BOOKING AND CANCEL WITHIN 24HRS OF YOUR SCHEDULED APPOINTMENT REGARDLESS OF REASON, YOU WILL FORFEIT YOUR DEPOSIT PAID. WE RUN A TIGHT AND BUSY SCHEDULE SO PLEASE TRY TO GIVE US AS MUCH NOTICE AS POSSIBLE IF YOU NEED TO CHANGE, CANCEL OR RESCHEDULE.​

LASH INFILL POLICY

INFILL APPOINTMENTS ARE REQUIRED EVERY 2-3 WEEKS. WE WILL NOT INFILL IF IT HAS BEEN LONGER THAN 4 WEEKS SINCE YOUR LAST APPOINTMENT. REGARDLESS OF TIMEFRAME SINCE LAST APPOINTMENT YOU MUST HAVE AT LEAST 30-50% OF YOUR EXTENSIONS REMAINING.

IF YOU DO NOT MEET THESE REQUIREMENTS PLEASE BOOK A NEW SET.

WE DO NOT INFILL OTHER SALONS WORK - NO EXCEPTION

LASH RETENTION POLICY

IF YOU EXPERIENCE LOSS OF EXTENSIONS HIGHER THAN THE EXPECTED WITHIN 72 HRS OF YOUR APPOINTMENT PLEASE NOTIFY US WITHIN THIS TIME PERIOD SO WE CAN INVITE YOU BACK INTO THE STUDIO TO CORRECT AND ACCESS WHY YOU ARE EXPERIENCING THIS PROBLEM.

PLEASE NOTE - IT IS NORMAL TO LOSE APPROX 3-5 LASHES PER DAY.  

ZERO TOLERANCE FOR NEGATIVITY 

WE WOULD LIKE TO ENFORCE A POSITIVE AND SAFE ENVIRONMENT FOR ALL OF OUR STAFF AND BEAUTIFUL CLIENTS THEREFORE NEGATIVITY OR BITCHING WILL NOT BE TOLERATED WITHIN OUR STUDIO. LET'S ENJOY AND RESPECT EACH OTHER AND LEARN TO EMPOWER OTHERS.  

NO CHILDREN POLICY

DUE TO THE NATURAL OF OUR WORK, OUR OPEN PLAN STUDIO AND INSURANCE POLICY, WE CANNOT HAVE CHILDREN ATTENDING YOUR APPOINTMENTS WITH YOU. WE ALSO DISCOURAGE FRIENDS AND OTHER FAMILY MEMBERS ACCOMPANYING YOU AT YOUR APPOINTMENT DUE TO SPACE AND OTHER CLIENTS COMFORT. THANK YOU 

REFUND POLICY DUE TO REACTION 

AS WITH ANY BEAUTY TREATMENT COMES A RISK OF AN ALLERGIC REACTION OR IRRITATION OCCURRING. IF YOU EXPERIENCE ANY DISCOMFORT DUE TO AN ALLERGIC REACTION OR IRRITATION WE ADVISE YOU TO SEEK MEDICAL ADVISE AS SOON AS POSSIBLE AT YOUR OWN EXPENSE.

NO REFUND WILL BE GIVEN FOR YOUR TREATMENT.  

MOBILE PHONE POLICY

FOR YOU AND OTHERS AROUND YOU TO ENJOY YOUR APPOINTMENT, PLEASE SWITCH ALL MOBILE PHONES OFF OR ON SILENT.